We offer fast and secure shipping across Australia for all luxury watches and smartwatches. Standard delivery takes 3-5 business days to major cities, with express options available for urgent orders. All timepieces are carefully packaged in premium presentation boxes and shipped via insured courier services to ensure your investment arrives safely.
For luxury watches over $5,000, we provide complimentary express delivery and signature-required service. International shipping is available to select countries with full insurance coverage and tracking. Custom sourcing orders may require additional delivery time depending on availability and location of the timepiece.
We stand behind the quality of every timepiece we sell with our 30-day satisfaction guarantee. If you’re not completely happy with your purchase, you can return unworn watches in original packaging for a full refund or exchange. All luxury watches come with manufacturer warranties and our additional service guarantee.
Returns must be initiated within 30 days of delivery and items must be in mint condition with all original documentation, boxes, and certificates. Custom-sourced or engraved timepieces may have different return conditions. We cover return shipping costs for defective items, while customer changes of mind require return shipping at customer expense.
Common questions about our luxury watch and smartwatch services, shipping, and support policies.
All our luxury watches come with original manufacturer documentation, certificates of authenticity, and serial numbers. We only source from authorised dealers and trusted suppliers. Our team also provides professional authentication services to verify any timepiece’s legitimacy before sale.
Most luxury watches include the manufacturer’s international warranty ranging from 2-5 years. We also provide our own service guarantee covering any issues not covered by the original warranty. Smartwatches typically come with 1-2 year manufacturer warranties plus our additional support.
Yes, our custom sourcing service can locate rare, vintage, or discontinued models through our network of collectors and dealers worldwide. Sourcing timeframes vary from 2-12 weeks depending on rarity. We’ll provide regular updates throughout the search process.
We partner with certified watchmakers and authorised service centres across Australia to provide professional servicing, repairs, and maintenance. Services include cleaning, battery replacement, strap changes, and full mechanical overhauls for luxury timepieces.
We accept all major credit cards, PayPal, bank transfers, and offer flexible payment plans for luxury purchases over $2,000. For high-value transactions, we also accommodate cryptocurrency payments and can arrange secure in-person exchanges in major Australian cities.